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When an invoice is overdue, it is natural to start chasing payment yourself. You might send a polite reminder, follow up with an email, then make a phone call. Often, you are met with repeated promises that payment will arrive soon.
Over time, weeks or even months can pass, valuable time is lost, and the debt remains unpaid.
We are often asked by our clients:
What should I have ready before I ask My Debt Recovery for help?
The good news is you do not need a perfectly organised file or every document. Taking a few simple steps before you instruct My Debt Recovery can help make the process faster, smoother, and more successful.
Don’t Wait Too Long
The most important thing you can do is act early.
Client’s delay seeking professional help because they worry about damaging the relationship with their customer or believe payment will come soon.
However, the longer an invoice remains unpaid, the harder it usually becomes to recover. Companies may become insolvent, directors can move on, records are lost, and debtors are often more difficult to reach.
If you act early, you have more options and a better chance of a quick resolution.
Gather the Basic Information
Before you contact My Debt Recovery, it helps to have the basic details of your debt ready.
These details usually include:
- The debtor’s business name
- Registered company name (if applicable)
- Contact details
- The amount outstanding
- Invoice numbers
- Invoice dates
- Payment terms that were agreed
If you are missing some information, do not worry. Our team can often help verify details and fill in any gaps.
Keep Copies of Your Documentation
A common misconception is that you need a signed contract before your debt can be recovered.
Plenty of recoveries are successful with a combination of evidence, such as:
- Invoices
- Quotations
- Purchase orders
- Email correspondence
- Delivery notes
- Proof that services were completed
- Statements of account
- Previous payment history
The more evidence you have, the stronger your position will be.
Make a Note of Previous Communication
Before you instruct My Debt Recovery, it helps to summarise what you have already tried.
For example:
- When was the invoice issued?
- When did payment become overdue?
- How many reminders have been sent?
- Has the debtor disputed the invoice?
- Have they promised payment?
- Have any part-payments been made?
This summary gives us valuable context and helps avoid repeating steps that have already been taken.
Avoid Repeatedly Accepting New Payment Dates
One of the biggest mistakes is to keep accepting new promises of payment.
“We’ll pay on Friday.”
“Next week.”
“Once our customer pays us.”
While some delays are genuine, repeated promises without action usually mean it is time for stronger intervention.
A professional debt recovery service brings structure and accountability to the process.
Decide What Outcome You’re Looking For
Every debt situation is unique.
Some of our clients only want payment in full. Others are willing to accept a structured repayment plan if it means recovering their money without a long legal process.
If you know your preferred outcome, it helps us shape the right recovery strategy from the start.
Understand That Court Is Not Always Necessary
We hear of so many clients who have hesitated to contact a debt recovery agency because they assume the next step will be immediate legal action.
This is rarely a necessary step. At My Debt Recovery, our priority is to recover your debt professionally and efficiently through communication and negotiation whenever possible. We aim to resolve most cases long before court becomes necessary. If legal action is needed, we will explain your options and guide you through every step.
Why Working with My Debt Recovery Makes a Difference
Recovering unpaid debts involves much more than sending reminders or making phone calls.
It takes experience, a strong understanding of the legal process, and knowledge of how debtors respond at different stages.
At My Debt Recovery, we tailor our approach to your situation. We assess
your circumstances, review your evidence, and find the best strategy to maximise your chances of recovery. Our aim is to recover what you are owed as efficiently as possible while always remaining professional and compliant.
Instructing My Debt Recovery also removes the stress and time commitment of chasing overdue invoices, allowing you to focus on running your business.
Don’t Let an Overdue Invoice Become a Write-Off
Waiting too long before seeking help often makes recovery more difficult. Getting advice early helps you understand your options and improves your chances of success. And Less debts are written off.
The sooner you seek advice, the better your chance of recovering the money you are owed.
Contact My Debt Recovery
If you are considering using a debt recovery agency, our experienced team is ready to help you.
We will review your situation, explain the recovery process, and provide practical advice on the best next steps for you.