Debt Recovery During the Festive Period

We’ve made it to December, and the festive season is fast approaching. But amidst all the holiday cheer, let’s not forget about those pesky outstanding debts.

While it may sound a bit ‘bah humbug!’ to chase a debt during the holiday period, it’s still worth it. After all, you deserve to be paid and not have your own festivities ruined.

However, debt recovery during the festive period requires a thoughtful approach. With a mix of good timing, professionalism, and empathy, you can strike the perfect balance. Here’s how.

Timing is Everything

The holidays are a sensitive time, and choosing the right moment to approach debtors can make all the difference. Poor timing could risk damaging relationships, while considerate scheduling can lead to a more positive outcome.

We advise you to:

• Avoid peak holiday periods: Avoid sending debt collection notices or making calls during peak holiday times, such as Christmas Eve, Christmas Day, Boxing Day, and New Year’s Day.
• Choose the right days: Send communications on weekdays, preferably early-mid week, when people are more likely to be focused and receptive.
• Consider time zones: If you’re dealing with international clients, be mindful of their time zones and avoid sending emails or making calls during their late-night or early-morning hours.

Maintain a Professional Demeanour

Even when dealing with challenging debtors, maintaining a professional tone is crucial. How you communicate reflects not only on you, but also on your business.

Remember to:

• Use polite and respectful language: Even when dealing with difficult debtors, maintain a professional and courteous tone. Avoid using threatening or aggressive language, as this can escalate the situation and damage your business’s reputation.
• Be empathetic: Try to understand your client’s circumstances and offer support where possible, such as payment plans. A compassionate approach can go a long way in fostering positive relationships and encouraging timely payments.
• Avoid public shaming: Never publicly shame debtors or share their personal information. This can have consequences, both legally and ethically and rarely prompts a payment.

Don’t Be a Grinch

By following these tips, you can effectively recover debts without being seen as a Grinch!  Remember, a little empathy and understanding can go a long way!

If you need assistance with debt recovery, please get in touch by calling 0800 009 6106 or emailing hello@mydebtrecovery.co.uk. We’re here to help.